Live call transfers

Agents can now hand a caller directly to a member of your team mid-conversation, passing along everything gathered so far. The attorney picks up already knowing who is calling, what happened, and whether the matter is worth taking — no repeated questions, no cold start.

Spanish-language intake

Intake now runs end to end in Spanish, with the same qualification logic and the same summary written back in English for your case management system. Callers are detected and switched automatically, so nobody has to ask for it.

A rebuilt qualification model

We retrained the model that decides whether a matter is worth escalating, using outcomes rather than transcripts alone. It is meaningfully better at spotting the cases that look marginal on the phone but turn out to be worth pursuing.